If you check out Major Nelson’s recent podcast (#199) he has a special co-host, Xbox Operations Director, ”E“. E was the head hancho in charge of the Xbox Live maintenance on Tuesday, 10-17. They discuss in detail about what happend that day as well as the following days. They explain why they needed more time and cleared up alot of the questions for those of us that demanded answers.

“I want all of our customers to understand that
everyone gave it their absolute all and at the
same time we realized that wasn’t good enough
and I promise you we’re gonna do better.”
-Xbox Operations Director, E

What features did we get out of all this mess? We can now redeem prepaid cards, add Microsoft Points and even access the parental controls right on the xbox.com website! Now how cool is that?

So are the new features worth the extra 2 hours passed the promised time and the bumpy 24 hours that followed? I think so. Did they promise they’ll never pass a deadline again? Of course not. Who would be bold enough to promise that? Did the apologies sound sincere? Yes. So we’ll have to wait for the next Xbox Live Shutdown to judge their performances. We are human (Yes, even Microsoft employees too). Depending on how old you are, you may know by now that not everything goes as planned and if it never fails, it never fails every time. Untill then, game on.

-Rust.

This entry was posted on Monday, October 23rd, 2006 at 12:26 pm and is filed under Xbox Live, Microsoft. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.