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Why you wanna jerk me around?
Posted under XBL Radio by GUI JUPDATE: (6-1-2007) — My problem, stated in this artical, with Microsoft have been resolved. Due to having a contact with MS in our staff, my problem was able to get a little extra attention and it is much appreciated. However, I have to wonder if this problem would have been resolved (with the very generous outcome that it did) if we did not have a contact with MS.
Take the jump to read the original artical.
Peter Moore recently said, “I can’t comment on failure rates, because it’s just not something — it’s a moving target. What this consumer should worry about is the way that we’ve treated him. You know, things break, and if we’ve treated him well and fixed his problem, that’s something that we’re focused on right now. I’m not going to comment on individual failure rates because I’m shipping in 36 countries and it’s a complex business………….”
So lets talk about this Peter… Lets talk about how I am on my fifth repaired 360. Lets talk about how when I last received my repaired Xbox 360, Microsoft sent me a refurbished console and not my original one. Lets discuss how Microsoft treats me.
You see, my kids cannot play XBL arcade games unless I am signed onto Xbox live, so I call customer care to report the issue. As I am greeted by someone who understands as much of what I am saying, as I understand what they are saying, (Hey Microsoft Cleveland has a huge lack of jobs available, but that’s o.k. keep supporting our great nation by outsourcing jobs that should belong to us!) I proceed to inform them of my issues. After about an hour of crazy shananagins around, the issue is resolved and I am told I will be receiving a code for my points in about 3-5 business days.
Five days pass, I call customer care, again, and I am told my request for Microsoft points was not even put in for request bye their superiors. They then proceed to apologies and inform me it will once again take 3-5 business days. As I feel a slight nudge in my lower region I hold my breath, but I cool down. I mean everyone makes mistakes Right? So another 5 business days pass and once again I am having an even greater pain in my loins.  So I swiftly call customer care only to be outrageously told that my request has not been sent in for approval. Very sourly I ask to speak to a supervisor, only to once again get the runaround. Over two weeks I have been waiting for an issue they should have taken care of in 5 days or less…
So tell me Peter, should I worry about the way that I am being treated? You know, things break, and if you treated me well and fixed my problem, that’s something that you’re focused on right now….Right? Well at least my wife is now happy since my #*@& is over two feet long from all the jerking around you’ve done to me.
HOT DAMN YOUR PISSED.
You tell him Gui J. Now… Do you feel better after venting?
Hey Im just an average gamer like everyone else. I just happen to have a way to vent to thousands of people!
Man that sucks. I plan on passing off my console and getting an elite…but I’ve purchased a TON of DLC and don’t know if trying to get it all again is worth it. MS…as someone who has given your company hundreds of dollars, please find a way to reward your loyal customers by making things a little easier for them.
Hey guys make sure you digg this
Gui how are you going to ask others to digg something if you don’t digg it yourself?
I dugg it for you though.
BTW sucks to hear all your xbox problems, it makes me feel special with me being only on my second 360
Nice article
-” We gave him 11,000 Microsfot points, you know how much that cost us?”
-”How much”
-”Nothing, there just points”
AGI is great
I’m on my 2nd 360 as well. So I feel you pain. I imagine it’s hard to make a console with so many parts that lasts longer than the shelf-life of Saint’s Row.
The one thing I do want to say about it is this. When my system broke I had several games game flyed and my Subscription was still active. I didn’t ask for, nor did I receive any compensatory reimbursement from MS.
To me it’s just good practice to include something as minimal as a “Thank you for you patience with our system. For you inconvienience here is a game, or gamerpoints, or a frickin apology.”
Sorry to hear about your constant console problems man.
Customer service should always be number #1 especially if you know you have defective products out there.
OUTSOURCING is a big turn-off to me. If I wanted to support a foreign company, I would buy a PS3. Yeah…Microsoft is not a foreign company, but I’m trying to keep my bucks within the borders. Not a racist…just feel strongly about supporting American products despite their inferior nature.
I feel your pain GUI J. I had my 3rd 360 break on me last month and Microsoft made me pay for it to be repaired. I complained for quite a while and eventually got a 50% discount on the repair. I explained to tech support that if I had to pay anything, I was going to trade in my games and pick up a PS3. They didn’t seem to care at all. So I paid the $70 and traded in my games at Gamestop. I was able to get a PS3 and 9 games. Hopefully I won’t go through as many PS3’s and I went through 360’s. I just got my repaired system in the mail. I’m actually taking it today to Gamestop and pick up a few more games. Screw Microsoft, but I do miss Xbox Live.
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